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Popular questions

Finding us at the Airport
Once you arrive at the airport you can find our desk on the domestic arrivals level between exit doors 5 and 6. If you are still having trouble locating us, look at the information below.

YYC Orientation Videos

International Arrivals to Banff Airporter

Walking Time: 6 minutes

Air Canada Arrivals to Banff Airporter

Walking Time: 2.5 minutes

WestJet Domestic Arrivals to Banff Airporter

Walking Time: 2.5 minutes

Our Location in Airport

Banff Airporter is located inside the airport on the arrivals level between exit doors 5 and 6. Please meet your driver inside the airport.

Free Luggage Carts

The first thing to remember when flying into Calgary Intl. Airport is that it’s one of the nicest and easiest to navigate airports in the world. Luggage carts are free and help is just around the corner thanks to countless White Hat Volunteers.

Planning Your Departure Time

Plan on having 45 minutes to collect your bags and make it to our desk for domestic arrivals and 60 minutes for international arrivals. For example, if your plane is scheduled to arrive at Calgary Airport between 12:15 and 12:30, we suggest you book your spot on the 13:30 scheduled service from Calgary Airport to Banff. If it’s tighter than this, for example a plane scheduled to arrive at 12:50, we suggest you book the 14:30 and then move on to the 13:30 if you arrive on time/early. This is to avoid booking the 13:30, missing it and then finding the 14:30 is sold out, leaving you having to wait until 15:30.

We track your flight

You’ll notice that when you make your reservation, we ask for your flight information. We use this to track your flight. If you’re unable to make your flight due to delays, we’ll know about it and will book you on the next available shuttle, meaning you have no need to worry while in the air! This service is offered free of charge. Tracking your flight does not mean we’ll change our departure time based on your flight arrival.

Does your shuttle go to Lake Louise?
Our scheduled service does not go to Lake Louise. We do have some pretty sweet private cars that can get you to Lake Louise though. You can check out pricing and vehicle options here  Banff Sedan
Choosing a departure time from Calgary

Plan on having 45 minutes to collect your bags and make it to our desk for domestic arrivals and 60 minutes for international arrivals. For example, if your plane is scheduled to arrive at Calgary Airport between 12:15 and 12:30, we suggest you book your spot on the 13:30 scheduled service from Calgary Airport to Banff. If it’s tighter than this, for example a plane scheduled to arrive at 12:50, we suggest you book the 14:30 and then move on to the 13:30 if you arrive on time/early. This is to avoid booking the 13:30, missing it and then finding the 14:30 is sold out, leaving you having to wait until 15:30.

Choosing a Departure time from Banff

Plan of having at least 3 (domestic) or 4 (international) hours once you have arrived at the airport. As our shuttle takes approximately 2 hours to reach the airport we recommend booking a shuttle that leaves 5 to 6 hours before your flight departure time.

Travel Information

Bookings and Cancellations

Does your shuttle go to Lake Louise?
Our scheduled service does not go to Lake Louise. We do have some pretty sweet private cars that can get you to Lake Louise though. You can check out pricing and vehicle options here  Banff Sedan
Choosing a departure time from Calgary

Plan on having 45 minutes to collect your bags and make it to our desk for domestic arrivals and 60 minutes for international arrivals. For example, if your plane is scheduled to arrive at Calgary Airport between 12:15 and 12:30, we suggest you book your spot on the 13:30 scheduled service from Calgary Airport to Banff. If it’s tighter than this, for example a plane scheduled to arrive at 12:50, we suggest you book the 14:30 and then move on to the 13:30 if you arrive on time/early. This is to avoid booking the 13:30, missing it and then finding the 14:30 is sold out, leaving you having to wait until 15:30.

Choosing a Departure time from Banff

Plan for 2 hours (domestic flights) or 3 hours (international flights) once you have arrived at the airport. As our shuttle takes approximately 2 hours to reach the airport, we recommend booking a shuttle that leaves 4 to 5 hours before your flight departure time.

What will happen to my reservation if my flight is delayed?
Changes to your booking are made free of charge. We try to accommodate flight delays as best possible. If we have your flight number we can track your flight and move your reservation to the next available shuttle. Sometimes you might know of a flight delay before we do, therefore it is always best to call our office to speak to a representative at 1 (888) 449-2901, especially if your flight is cancelled or delayed before take off.
What will happen to my reservation if my flight is cancelled? If I cannot travel can I receive a refund?

We are happy to give you a full refund if you contact us before your scheduled shuttle time. You will need to speak to a representative at 1 (888) 449-2901.

Calgary to Banff

Finding us at the Airport

Once you arrive at the airport you can find our desk on the domestic arrivals level between exit doors 5 and 6. If you are still having trouble locating us, look at the information below.

YYC Orientation Videos

International Arrivals to Banff Airporter

Walking Time: 6 minutes


Air Canada Arrivals to Banff Airporter

Walking Time: 2.5 minutes


WestJet Domestic Arrivals to Banff Airporter

Walking Time: 2.5 minutes


Our Location in Airport

Banff Airporter is located inside the airport on the arrivals level between exit doors 5 and 6. Please meet your driver inside the airport.

Free Luggage Carts

The first thing to remember when flying into Calgary Intl. Airport is that it’s one of the nicest and easiest to navigate airports in the world. Luggage carts are free and help is just around the corner thanks to countless White Hat Volunteers.

Planning Your Departure Time

Plan on having 45 minutes to collect your bags and make it to our desk for domestic arrivals and 60 minutes for international arrivals. For example, if your plane is scheduled to arrive at Calgary Airport between 12:15 and 12:30, we suggest you book your spot on the 13:30 scheduled service from Calgary Airport to Banff. If it’s tighter than this, for example a plane scheduled to arrive at 12:50, we suggest you book the 14:30 and then move on to the 13:30 if you arrive on time/early. This is to avoid booking the 13:30, missing it and then finding the 14:30 is sold out, leaving you having to wait until 15:30.

We track your flight

You’ll notice that when you make your reservation, we ask for your flight information. We use this to track your flight. If you’re unable to make your flight due to delays, we’ll know about it and will book you on the next available shuttle, meaning you have no need to worry while in the air! This service is offered free of charge. Tracking your flight does not mean we’ll change our departure time based on your flight arrival.

Does the shuttle drop off anywhere else in Calgary?

Unfortunately not. We have one drop off and pick up location in Calgary, which is the Calgary Airport. If you are staying at a nearby hotel we suggest checking with your hotel to see if they provide an airport shuttle.

I am going to be a few minutes late, will the bus wait for me?

We understand that flight delays occur. In consideration of all guests, our departures from Calgary Airport are prompt. If you miss your scheduled departure, we happily move you to the next available shuttle free of charge.

As the 22:30 is our last departure for the night, we have the following departure rules:

  • If your flight information is provided and your flight arrives before 22:15, we will hold the bus no later than 22:45.
  • If your flight information is provided and your flight arrives after 22:15, the shuttle will leave at 22:30.
  • If your flight information is incorrect or not provided, the shuttle will leave at 22:30.
What do I do if I miss the last bus?
As the 22:30 is our last departure for the night, we have the following departure rules:

  • If your flight information is provided and your flight arrives before 22:15, we will hold the bus no later than 22:45.
  • If your flight information is provided and your flight arrives after 22:15, the shuttle will leave at 22:30.
  • If your flight information is incorrect or not provided, the shuttle will leave at 22:30.

The goal of this policy is to strike a balance between leaving on time and allowing customers a few extra minutes to make the bus. Please provide us with your latest flight details so can plan accordingly. If you miss the 22:30 departure, you have the following options:

  • Take a taxi or a private transfer to Banff/Canmore – availability and rates may vary. Allied Limousine 403-299-9555 | Associated Taxi – 403-299-1111.
  • Stay in Calgary and take a transfer the next day.

If you miss our 22:30 departure and choose not to travel with us the following day, you must contact us within the next 48 hours to arrange for a booking refund.

Can I buy a ticket when I get to the Airport?
Booking ahead of time is always encouraged as capacity is limited. Everyday, some of our runs sell out. That being said, you are able to buy a ticket from our YYC desk (pending availability). Please note that we only accept card payments. Walk ups are not an option for Banff & Canmore departures.

Banff to Calgary

Where can I be picked up/dropped off in Banff?

In Banff, we can pick up and drop off at home addresses and hotels.

When can I expect the driver to arrive?
Please be ready 10 minutes prior to your scheduled pickup time and expect us no later than your scheduled pickup time.
Can I pay when boarding the shuttle?
Tickets must be paid for in full at the time of booking to secure a seat. Our drivers do not accept payment in cash.

Canmore to Calgary

Where can I be picked up/dropped off in Canmore?
In Canmore, we pick up and drop off exclusively at the Coast Hotel. If you are staying elsewhere, you can walk to take a taxi. Three Sisters Taxi is a local & reliable option.
When can I expect the driver to arrive?

Please be ready 10 minutes prior to your scheduled pickup time and expect us no later than your scheduled pickup time.

Can I pay when boarding the shuttle?

Tickets must be paid for in full at the time of booking to secure a seat. Our drivers do not accept payment in cash.

Fleet

Our Busses

Mercedes Sprinter Custom

Smaller vehicle when loads are light.

Grech

Larger vehicle when runs are busy.

Bus features
All of our buses are equipped with USB charging ports, reclining seats, foot rests, and seat belts for your convenience.

The Journey

Are there washrooms onboard?

There are no washrooms. If you urgently need to stop, please let the driver know and they will pull over at the earliest possible stop.

Is my pet allowed to travel with me?

Due to allergies we, unfortunately, do not allow pets in our vehicles. However, if you have a service animal we will be happy to have them on board.

How long does it take to travel between Calgary/Canmore/Banff?
Canmore to/from Calgary typically takes 1 hour 20 minutes.
Banff to/from Calgary typically takes 2 hours.
Is the Banff National Park Pass included in the price of the ticket?
The Banff National Park Pass is not included in the ticket price. We do not stop when entering the Park, therefore it is your responsibility to purchase a pass once in the Park. You can purchase a Park’s Pass at the information centre in Banff or online at: https://www.banfflakelouise.com/park-pass-purchase

You do not need to purchase a park pass to ride on the Airporter, but you should have one to stay in the park. For more information please contact Parks Canada.

Can my child/infant sit on my lap?
You must book a separate seat for a child or infant. The Banff Airporter can also provide child safety seats (free of charge) if you are not traveling with one.
Is there wifi on board the shuttle?

There is no wifi on board our shuttles. Unfortunately, coverage between Calgary and Banff is spotty and unreliable.

How much luggage can I have, is there a surcharge for snowboards, skis, and bikes?

Our luggage limit is similar to that of most airlines. We allow for:

  • 2 pieces of luggage and 1 carry-on.
  • Ski and snowboards must be in a ski/snowboard bag.
  • Bikes must be packaged in a box to prevent damage during transport.
  • Sporting equipment is included in your luggage limit.

We can accommodate additional pieces of luggage, fees may apply. If you are traveling with a bike box or any other oversized luggage items, please contact us. Banff Airporter® is not responsible for any damage incurred during transport.

How can I tip my driver?

You can either leave a prepaid gratuity when making your reservation or leave a cash tip to the driver on the day of travel.

Getting around in Banff

Roam Transit
Roam transit provides shuttles to and from various locations in Banff including downtown, Lake Minnewanka, the Fairmont Banff Springs Hotel, and much more. For more information on bus routes and fares check out their website: https://roamtransit.com/
Parks Canada
Parks Canada also offers shuttle services that can take you from Banff to places such as Moraine Lake and Lake Louise. For more information on shuttle times and fares, check out their website: https://parks.canada.ca/pn-np/ab/banff/visit/parkbus/louise#parkscanadashuttles

Other Information

Will I be charged in Canadian Dollars or United States Dollars?

Our prices are listed in Canadian Dollars and you will be charged in Canadian Dollars.

I have entered all my information online and have clicked the ‘submit’ button, but nothing has happened. Did my booking go through?
Are you using Internet Explorer? If you answered “yes”, then try using a different web browser, such as Google Chrome or Firefox. You will be able to tell if your booking has gone through as you will be directed to a confirmation page and you will receive a confirmation email. If you are still having difficulties booking, call our office to speak to a representative at 1 (888) 449-2901.

What to do in Banff

There is a lot to do in Banff, for more information on things to do in Banff we urge you to check out the following!

Discover Banff Tours

White Mountain Adventures

Radventures