Banff Airporter® Fine Print
Reservations are made via phone, email, or online. Sorry but our fax machine has been officially decommissioned.
All methods of reserving require VISA or MasterCard payments at the time of booking to secure bookings. When you receive a confirmation number, the booking is actually made and likewise confirmed. If you don’t get one, please let us know.
All scheduled reservations are transferable, changes in bookings are free of charge and unused portions of travel qualify for a credit in our system for up to a year. Credits apply when you contact us prior to your date of travel. If you would like to have your booking fully refundable, then you need to purchase our Travel Insurance at the time of booking. Simply cancel your booking, prior to travel and you’ll receive a full refund for whatever reason, less the Travel Insurance.
For bookings departing Banff & Canmore; “no shows” are charged a reactivation fee of $25 if we are contacted on the day of travel. Otherwise the booking is non refundable.
Clients departing on scheduled services from Calgary Intl Airport are asked to check in at the Banff Airporter® Desk located on the Main Arrivals Level, Meeting Spot “B” (between exit doors 5 & 6 @ International Arrivals).
If you miss the midnight run (our latest departure) due to a flight delay you can catch a cab or spend the night in an airport hotel and we’ll refund you the cost of your booking the next morning (individuals are responsible for contacting us in order to have the refund validated and issued). No cancellation insurance needed. Please be advised that a premium may be applicable if you wish to ride the midnight shuttle.
Travellers without reservations will be accommodated on a stand-by basis, subject to seat availability.
The Banff Airporter® does door-to-door pickups in Banff. Please be ready 10 minutes prior to your scheduled pickup time and expect us no later than 15 minutes past your scheduled pickup time.
Banff Airporter® is not responsible for delays caused by weather and road hazards. In the rare event of a missed flight or event due to a vehicle breakdown compensation is limited to the cost of that leg of travel.
Although we love animals and are fierce defenders of their rights, due to allergies and so on, Pets are not permitted with the exception of service animals.
Luggage Allowance: We operate much like the airlines in that the total number of bags permitted is the same. So if you arrived by air, there should be no restrictions other than those experienced with the airline. Please be sure to box all bikes and skis and let us know if you have any oversized items like cellos or stand up basses.
We are not responsible for damage to luggage or personal items during transfer. Lost and found items are up to the individual to arrange pick up and/or delivery back home.
Thank you for choosing Banff Airporter®