Once you arrive at the airport you can find our desk on the domestic arrivals level between exit doors 5 and 6. If you are still having trouble locating us, look at the information below.

YYC Orientation Videos

Our Location in Airport

Banff Airporter® is located inside the airport on the arrivals level between exit doors 5 and 6. Please meet your driver inside the airport.

Free Luggage Carts

The first thing to remember when flying into Calgary Intl. Airport is that it’s one of the nicest and easiest to navigate airports in the world. Luggage carts are free and help is just around the corner thanks to countless White Hat Volunteers.

Planning Your Departure Time

Plan on having 45 minutes to collect your bags and make it to our desk for domestic arrivals and 60 minutes for international arrivals. For example, if your plane is scheduled to arrive at Calgary Airport between 12:15 and 12:30, we suggest you book your spot on the 13:30 scheduled service from Calgary Airport to Banff. If it’s tighter than this, for example a plane scheduled to arrive at 12:50, we suggest you book the 14:30 and then move on to the 13:30 if you arrive on time/early. This is to avoid booking the 13:30, missing it and then finding the 14:30 is sold out, leaving you having to wait until 15:30.

We track your flight

You’ll notice that when you make your reservation, we ask for your flight information. We use this to track your flight. If you’re unable to make your flight due to delays, we’ll know about it and will book you on the next available shuttle, meaning you have no need to worry while in the air! This service is offered free of charge. Tracking your flight does not mean we’ll change our departure time based on your flight arrival.

Plan on having 45 minutes to collect your bags and make it to our desk for domestic arrivals and 60 minutes for international arrivals. For example, if your plane is scheduled to arrive at Calgary Airport between 12:15 and 12:30, we suggest you book your spot on the 13:30 scheduled service from Calgary Airport to Banff. If it’s tighter than this, for example a plane scheduled to arrive at 12:50, we suggest you book the 14:30 and then move on to the 13:30 if you arrive on time/early. This is to avoid booking the 13:30, missing it and then finding the 14:30 is sold out, leaving you having to wait until 15:30.

Plan of having at least 3 (domestic) or 4 (international) hours once you have arrived at the airport. As our shuttle takes approximately 2 hours to reach the airport we recommend booking a shuttle that leaves 5 to 6 hours before your flight departure time.

Plan on having 45 minutes to collect your bags and make it to our desk for domestic arrivals and 60 minutes for international arrivals. For example, if your plane is scheduled to arrive at Calgary Airport between 12:15 and 12:30, we suggest you book your spot on the 13:30 scheduled service from Calgary Airport to Banff. If it’s tighter than this, for example a plane scheduled to arrive at 12:50, we suggest you book the 14:30 and then move on to the 13:30 if you arrive on time/early. This is to avoid booking the 13:30, missing it and then finding the 14:30 is sold out, leaving you having to wait until 15:30.

Plan for 2 hours (domestic flights) or 3 hours (international flights) once you have arrived at the airport. As our shuttle takes approximately 2 hours to reach the airport, we recommend booking a shuttle that leaves 4 to 5 hours before your flight departure time.

We are happy to give you a full refund if you contact us before your scheduled shuttle time. You will need to speak to a representative at 1 (888) 449-2901.

YYC Orientation Videos

Our Location in Airport

Banff Airporter® is located inside the airport on the arrivals level between exit doors 5 and 6. Please meet your driver inside the airport.

Free Luggage Carts

The first thing to remember when flying into Calgary Intl. Airport is that it’s one of the nicest and easiest to navigate airports in the world. Luggage carts are free and help is just around the corner thanks to countless White Hat Volunteers.

Planning Your Departure Time

Plan on having 45 minutes to collect your bags and make it to our desk for domestic arrivals and 60 minutes for international arrivals. For example, if your plane is scheduled to arrive at Calgary Airport between 12:15 and 12:30, we suggest you book your spot on the 13:30 scheduled service from Calgary Airport to Banff. If it’s tighter than this, for example a plane scheduled to arrive at 12:50, we suggest you book the 14:30 and then move on to the 13:30 if you arrive on time/early. This is to avoid booking the 13:30, missing it and then finding the 14:30 is sold out, leaving you having to wait until 15:30.

We track your flight

You’ll notice that when you make your reservation, we ask for your flight information. We use this to track your flight. If you’re unable to make your flight due to delays, we’ll know about it and will book you on the next available shuttle, meaning you have no need to worry while in the air! This service is offered free of charge. Tracking your flight does not mean we’ll change our departure time based on your flight arrival.

Unfortunately not. We have one drop off and pick up location in Calgary, which is the Calgary Airport. If you are staying at a nearby hotel we suggest checking with your hotel to see if they provide an airport shuttle.

We understand that flight delays occur. In consideration of all guests, our departures from Calgary Airport are prompt. If you miss your scheduled departure, we happily move you to the next available shuttle free of charge.

As the 22:30 is our last departure for the night, we have the following departure rules:

• If your flight information is provided and your flight arrives before 22:15, we will hold the bus no later than 22:45.
• If your flight information is provided and your flight arrives after 22:15, the shuttle will leave at 22:30.
• If your flight information is incorrect or not provided, the shuttle will leave at 22:30.

• If your flight information is provided and your flight arrives before 22:15, we will hold the bus no later than 22:45.
• If your flight information is provided and your flight arrives after 22:15, the shuttle will leave at 22:30.
• If your flight information is incorrect or not provided, the shuttle will leave at 22:30.

The goal of this policy is to strike a balance between leaving on time and allowing customers a few extra minutes to make the bus. Please provide us with your latest flight details so can plan accordingly. If you miss the 22:30 departure, you have the following options:

• Take a taxi or a private transfer to Banff/Canmore – availability and rates may vary. Allied Limousine 403-299-9555 | Associated Taxi – 403-299-1111.
• Stay in Calgary and take a transfer the next day.

If you miss our 22:30 departure and choose not to travel with us the following day, you must contact us within the next 48 hours to arrange for a booking refund.

In Banff, we can pick up and drop off at home addresses and hotels.

Please be ready 10 minutes prior to your scheduled pickup time and expect us no later than your scheduled pickup time.

Tickets must be paid for in full at the time of booking to secure a seat. Our drivers do not accept payment in cash.

There are no washrooms. If you urgently need to stop, please let the driver know and they will pull over at the earliest possible stop.

Due to allergies we, unfortunately, do not allow pets in our vehicles. However, if you have a service animal we will be happy to have them on board.

You do not need to purchase a park pass to ride on the Airporter, but you should have one to stay in the park. For more information please contact Parks Canada.

You must book a separate seat for a child or infant. The Banff Airporter® can also provide child safety seats (free of charge) if you are not traveling with one.

There is no wifi on board our shuttles. Unfortunately, coverage between Calgary and Banff is spotty and unreliable.

Our luggage limit is similar to that of most airlines. We allow for:

• 2 pieces of luggage and 1 carry-on.
• Ski and snowboards must be in a ski/snowboard bag.
• Bikes must be packaged in a box to prevent damage during transport.
• Sporting equipment is included in your luggage limit.

We can accommodate additional pieces of luggage, fees may apply. If you are traveling with a bike box or any other oversized luggage items, please contact us. Banff Airporter® is not responsible for any damage incurred during transport.

You can either leave a prepaid gratuity when making your reservation or leave a cash tip to the driver on the day of travel.

Our prices are listed in Canadian Dollars and you will be charged in Canadian Dollars.