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Airporter
Sedan Weddings
Fleet Contact
1 (888) 449-2901
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FAQs

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FAQs

Help is just around the corner. Feel free to contact us if you don’t feel like reading or if your question(s) are not answered below.

Booking Changes & Cancellations

What will happen to my reservation if my flight is delayed?
Changes to your booking are made free of charge. We try to accommodate flight delays as best possible. If we have your flight number we can track your flight and move your reservation to the next available shuttle. Sometimes you might know of a flight delay before we do, therefore it is always best to call our office to speak to a representative at +1-888-449-2901, especially if your flight is cancelled or delayed before take off.
What will happen to my reservation if my flight is cancelled? If I cannot travel can I receive a refund?
We are happy to give you a full refund if you contact us before your scheduled shuttle time. You will need to speak to a representative at 1 (888) 449-2901.

Airport Arrivals

How do I know which depature time is right for me?
When arriving at the Calgary Airport with checked luggage, plan on having 45-60 minutes to collect your bags and make it to our desk for domestic arrivals and 75-90 minutes for international arrivals. For example, if your plane is scheduled to land (domestic) between 12:15 and 12:30, we suggest you book a seat on the 13:30 scheduled service from Calgary Airport to Banff. If you do not have checked luggage, we recommend giving yourself approximately 30 minutes for domestic arrivals and 45 minutes for international arrivals.

If you hesitate between 2 departure times, it’s better to book the later one. You can move to an earlier departure if you arrive early, and there is availability. This is to avoid booking an early shuttle, missing it and then finding the next one is sold out, leaving you to wait for the following one.

Where do I go once I get to the Calgary Airport?
The answer to this question is so important we’ve created its own page. Click here for more info.
I am staying at a hotel near the airport, can the shuttle drop me off there?
Unfortunately not. We have one drop off and pick up location in Calgary, which is the Calgary Airport. If you are staying at a nearby hotel we suggest checking with your hotel to see if they provide an airport shuttle.
I am going to be a few minutes late, will the bus wait for me?
We understand that flight delays occur. In consideration of all guests, our departures from Calgary Airport are prompt. If you miss your scheduled departure, we happily move you to the next available shuttle free of charge.
What do I do if I miss the last bus? (22:30 departure rules)
“As the 22:30 is our last departure for the night, we have the following departure rules:

  • If your flight information is provided and your flight arrives before 22:15, we will hold the bus no later than 22:45.
  • If your flight information is provided and your flight arrives after 22:15, the shuttle will leave at 22:30.
  • If your flight information is incorrect or not provided, the shuttle will leave at 22:30.

 

The goal of this policy is to strike a balance between leaving on time and allowing customers a few extra minutes to make the bus. Please provide us with your latest flight details so can plan accordingly. If you miss the 22:30 departure, you have the following options:

  • Take a taxi or a private transfer to Banff/Canmore – availability and rates may vary. Allied Limousine 403-299-9555 | Associated Taxi – 403-299-1111.
  • Stay in Calgary and take a transfer the next day.

 
If you miss our 22:30 departure and choose not to travel with us the following day, you must contact us within the next 48 hours to arrange for a booking refund.”

Can I buy a ticket when I get to the airport?
Booking ahead of time is always encouraged as capacity is limited. Everyday, some of our runs sell out. That being said, you are able to buy a ticket from our YYC desk (pending availability). Walk ups are not an option for Banff & Canmore departures.

The Journey

Are there washrooms onboard?
There are no washrooms. If you urgently need to stop, please let the driver know and they will pull over at the earliest possible stop.
Can my child/infant sit on my lap?
You must book a separate seat for a child or infant. The Banff Airporter can also provide child safety seats (free of charge) if you are not travelling with one. Infant bookings need to be made over the phone by calling our office to speaking to a representative at +1-888-449-2901.
Is my pet allowed to travel with me?
Due to allergies we, unfortunately, do not allow pets in our vehicles. However, if you have a service animal we will be happy to have them on board.
Is there Wifi on board the shuttle?
There is no wifi on board the shuttle. Coverage between Calgary and Banff is spotty and if we can’t do it right, we won’t do it at all.
How long does it take to travel between Calgary, Canmore and Banff?
Canmore to Calgary typically takes 1 hour 20 minutes.
Banff to Calgary typically takes 1 hour 45 minutes (not including the time to drop passengers off)
How much luggage can I have - is there a surcharge for snowboards, skis and bikes?
Our luggage limit is similar to that of most airlines. We allow for:

  • 2 pieces of luggage and 1 carry-on.
  • Ski and snowboards must be in a ski/snowboard bag.
  • Sporting equipment are included in your luggage limit.
  • Bikes must be packaged in a box to prevent damage during transport.

If you are travelling with a bike boxes or any other oversized luggage items please contact us. Banff Airporter® is not responsible for any damage incurred during transport

Is the Banff National Park Pass included in the price of the ticket?

The Banff National Park Pass is not included in the ticket price. We do not stop when entering the Park, therefore it is your responsibility to purchase a pass once in the Park. You can purchase a Park’s Pass at the information centre in Banff or online at: https://parkpass.banfflakelouise.com/

You do not need to purchase a park pass to ride on the Airporter, but you should have one to stay in the park. For more information please contact Parks Canada.

How can I tip my driver?
You can either leave a prepaid gratuity when making your reservation or leave a cash tip to the driver on the day of travel.

Banff/Canmore Departures

Where can I be picked up or dropped off in Banff and Canmore?
In Banff we can pick up and drop off at home addresses and hotels.
In Canmore we pick up and drop off exclusively at the Coast Hotel.
How do I know which departure is right for me?
When arriving at the Calgary Airport with checked luggage, plan on having 45-60 minutes to collect your bags and make it to our desk for domestic arrivals and 75-90 minutes for international arrivals. For example, if your plane is scheduled to land (domestic) between 12:15 and 12:30, we suggest you book a seat on the 13:30 scheduled service from Calgary Airport to Banff. If you do not have checked luggage, we recommend giving yourself approximately 30 minutes for domestic arrivals and 45 minutes for international arrivals.

If you hesitate between 2 departure times, it’s better to book the later one. You can move to an earlier departure if you arrive early, and there is availability. This is to avoid booking an early shuttle, missing it and then finding the next one is sold out, leaving you to wait for the following one.

Can I pay when boarding the shuttle
Tickets must be paid for in full at the time of booking to secure a seat. Our drivers do not accept payment in cash.

Others

Does your shuttle go to Lake Louise?
Our scheduled service does not go to Lake Louise. We do have some pretty sweet private cars that can get you to Lake Louise though. You can check out pricing and vehicle options here Banff Sedan.
Will I be charged in Canadian Dollars or United States Dollars?
Our prices are listed in Canadian Dollars and you will be charged in Canadian Dollars.
I have entered all my information online and have clicked the ‘submit’ button, but nothing has happened. Did my booking go through?
Are you using Internet Explorer? If you answered “yes”, then try using a different web browser, such as Google Chrome or Firefox. You will be able to tell if your booking has gone through as you will be directed to a confirmation page and you will receive a confirmation email. If you are still having difficulties booking, call our office to speak to a representative at +1-888-449-2901.