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Archives: feedback

Customer Feedback

May 22, 2014

“Outstanding service. We are extremely pleased with our transfer from Banff to Calgary Airport. The driver was extremely friendly and accommodating. The vehicle was comfortable. We had Jeff. – very friendly, great service and excellent driver.”

September 4, 2014

“Best trip with you guys so far. And I travel with you guys all the time. Driver Jeff was fabulous! Thank you for starting my trip off on a very positive note.”

July 18, 2014

“The service was very good! On time and very easy. I really liked that the bus picked us up and dropped us off at our hotel! On our way to Banff we had a good driver who was efficient and friendly. On our way back to Calgary we had Chris who made the experience that much better! He was extremely friendly, played the video at the beginning which we had not been shown on our way to Banff, and played music during the ride to make it that much more enjoyable.”

March 27, 2013

“I just used the Banff Airporter® from Canmore to the Calgary airport and back. The whole experience was very positive. The staff was courteous and on time, the trip very pleasant and comfortable, the service reliable. I would highly recommend this service!”

July 31, 2014

“I used the Banff Airporter®, what a treat, timely , great driver…made sure everyone was aware he would stop for bathroom break at designated spots along the way, here’s the kicker, on return to Calgary I was to take the Airporter back to Banff, I had bought the very reasonable cancellation insurance.. When we landed I could catch a ride out to banff so I just left my ticket at the banff airporter counter, as the person was on break… I left a note saying I would not be on the shuttle as I caught a ride, well a few days later I am going thru my visa bills , and there I see they credited me back the cost of the trip without me asking…really ! This should tell you they are a diamond class company”

April 10, 2014

“Despite a minor technical hitch we arrived at the airport comfortable and on time. A n excellent service I am happy to recommend and will use again. Have you considered free WiFi as part of your service?”

July 21, 2014

“Would prefer no radio — everything else perfect.”

May 29, 2014

“Mike Robinson should get a raise. Great service.”

April 5, 2014

“A very efficient, friendly service. Providing free bottles of water was appreciated.”

February 10, 2014

“I thought the service was fantastic. The drivers were helpful with my bags, and they introduced themselves and made the experience personal which I really liked. Everything about the bus was positive, such as the water bottles, the friendly drivers, the video, and the comfortable seats. The only thing negative I have to say is that the bus was very cold!”

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Banff Airporter | Banff to Calgary Shuttle | Travel Alberta Canada
Toll free 1-888-449-2901
Local 403-762-3330

Office hours of operation: 8:00am - 11:30pm (Everyday)
Box 2524, 141 Eagle Crescent, Banff, AB T1L 1C3 Canada

Service

  • Schedule and Rates
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Information

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  • Baggage Service
  • Getting Around Banff
  • Road Conditions
  • Renting Car vs. Airporter
  • FAQs

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